Question 1

How many cookies are in an order?

Accepted Answer

All cookies are sold by the dozen (12 cookies per dozen).

Level I–III Custom Cookies: A minimum order of one dozen is required.

Mini Cookies: A minimum order of three dozen is required when ordered on their own.

Question 2

What is the price per dozen?

Accepted Answer

Pricing is based on the intricacy and detail of each cookie set. Level I designs start at $50 per dozen, with pricing increasing by level to reflect the time, skill, and detail involved in each design. (Please see “products” for more pricing and details)

Question 3

How do I place an order?

Accepted Answer

Head over to the home page and click “Ready to Order” to fill out the inquiry form with all of your order details. Please allow up to 72hours for me to respond.

I require a 50% deposit at the time of booking to reserve your date.  The remaining 50% is due a week before your pick up.  A 20% up charge is required if order minimum is not met.

Due to the time, care, and love that goes into each cookie set, your order must be paid in full 7 days before pickup. Unpaid or late final payments will cancel your order and deposit will not be refunded.

I absolutely love creating custom cookies, and I do my best work when I’m given creative freedom over a set. If you’ve seen a cookie set you love, I’m happy to use it as inspiration and create something with a similar feel. However, I will never directly copy another artist’s work.

Question 4

Where can I find ingredient and allergen information?

Accepted Answer

Check the product details for available ingredient and allergen information. Contact us before ordering if you need clarification about a specific item.

I do not offer any gluten or sugar free products at this time.

Question 5

Do you make character cookies?

Accepted Answer

No, due to copyrighted designs. Please ask me about character inspired sets instead!

Question 6

How much notice do you need?

Accepted Answer

Occasionally, I’m able to accommodate last-minute orders. However, orders placed within 7 days of the event date are considered rush orders and are subject to a 20% rush fee.

Rush orders must be paid in full at the time of booking.

Books are opened 3 months in advance. Whenever possible, please plan ahead and book early! ♡

Question 7

Where and when is pickup?

Accepted Answer

I’m located in Tyler, Texas! Your pickup location and details will be provided once your order has been confirmed and completed.

Question 8

Do you offer delivery or shipping?

Accepted Answer

Delivery may be available depending on my availability and location for an additional fee.

Please note that, under Texas Cottage Food Law, I am unable to ship cookie orders. All orders must be picked up or delivered locally when delivery is available.

Question 9

How can I pay?

Accepted Answer

Once your order has been accepted, you will receive an invoice with payment instructions.

Payment can be made via Venmo, Apple Pay, Zelle, or credit/debit card. A 2% processing fee will be added to card payments.

Question 10

Can I change or cancel an order?

Accepted Answer

Use the contact details in your order confirmation to ask about any changes to your order. What is possible may depend on the order status and timing.

Cancellations 7+ days before pickup receive a credit valid for 6 months (subject to availability)
• Cancellations within 7 days of pickup/event receive no credit
• No refunds on cancelled orders
• If I must cancel due to an emergency, a full refund will be issued

Farmer Bakes

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